Support

Open the order from My orders and check its status. "Payment under review" means support is confirming the transfer arrived; "In progress" means we're on it. How long it takes depends on the service. If it feels late, write to support in that order's conversation.

Less: the order isn't cancelled and the remaining amount shows on the order page. You can complete the transfer or ask for what arrived to be refunded. More: write to support on the order page and we refund the difference.

If the order hasn't been fulfilled yet, write to support in the order's conversation right away with the correct ID. If the top-up already went to a wrong ID you entered, we usually can't recover it because it reaches another account.

The reason is written on the order page. Usually the image isn't clear, or the amount or transaction number isn't visible. Upload a clear screenshot of the confirmation message or from your wallet app, and enter the number you sent from.

Ask for a new code from the order page and support will send another one. Keep the game open on the login screen while you wait so you can scan it in time.

Before paying: cancel it yourself from the order page. After paying and before fulfilment: write to support in the order's conversation and we refund what arrived. Digital products can't be returned after delivery unless the problem is on our side.

Orders appear in My orders once you sign in with the same email you ordered with. The order number is also in the emails you get about it.