About WIND PLAY
WIND PLAY is an independent digital store in Egypt for game top-ups, digital subscriptions and software. We are not affiliated with any game or service we sell, and all trademarks belong to their owners.
Using the site or placing an order means you accept these terms.
Your account
- You need an account, with a confirmed email, to place an order.
- You are responsible for your details being correct and for keeping your password secret.
- If you are under 18, use the site with a parent's or guardian's permission.
- We may suspend any account involved in fraud or abuse.
Orders and prices
- Prices are in Egyptian pounds. The price shown when you order is locked into that order; later price changes don't affect it.
- One coupon per order, under the conditions shown when you apply it (products, minimum, dates and number of uses). The discount is locked into the order. If you cancel the order before paying, you can use the coupon again.
- Every order has a number and its own page with its status and a private conversation with support.
- Some services need details to fulfil them (such as a Player ID, an email or a username). You are responsible for them being correct.
Payment
- Payment is by transfer through Vodafone Cash or InstaPay, only to the number or address shown on your order page, or from the WIND balance on your account when it covers the whole order, which confirms the order right away.
- After transferring, upload a screenshot from the order page and enter the number you sent from. The order starts only after support confirms the money arrived.
- If less than the order total arrives, we tell you the remaining amount on the order page.
- Never transfer to a number sent to you outside the site, even in our name. The correct one is always on your order page.
- A forged payment proof or a transfer from money that isn't yours cancels the order and suspends the account.
Fulfilment and delivery
- Support fulfils the order after the payment is confirmed; how long it takes depends on the service.
- If we need something from you, the order shows as waiting for you and you get a notification and an email.
- Codes and links appear only on the order page once the order is delivered. Keep them safe and don't share them.
- Once you receive it, confirm on the order page; if something is wrong, write to support on the same page. If you haven't confirmed and no message of yours is still waiting for a support reply, the order completes itself 3 days after delivery.
Cancellation and refunds
You can cancel an order yourself while it is unpaid. After payment, see the refund policy.
Third-party services
Games, subscriptions and software are subject to their owners' terms. We are not responsible for those companies' decisions, such as banning an account or changing a service's features or prices.
Contact and changes
For anything about an order, write in the order's conversation. For anything else, use the channels on the support page.
We may update these terms; the last update date is shown above.