Find your order
Sign in with the account used to place the order and open My orders. Select the order to see its status, service details and support conversation. If it is missing, check that you are using the correct account before creating another order.
Explain the issue to support
Write in the order's own conversation. Describe what happened: did you transfer funds, upload proof or receive the service? Include relevant error text or a suitable image where uploads are available.
- Do not post private order details or payment proof publicly.
- Never send passwords or verification codes.
- Keep discussion in the order conversation so support can follow its history.
Read the current stage
An order may be waiting for payment, payment review, processing or a reply from you. Follow the status text and support messages on its page; uploading payment proof alone is not confirmation of delivery.
Check the received service before confirming receipt. If something is wrong, explain it promptly in the same conversation. Do not confirm receipt before reviewing what arrived.
When can you cancel?
Before payment, you can cancel from the order page. If you have already paid or fulfilment has started, ask support to review the request rather than assuming cancellation happened automatically.
Requesting a refund
Under the Refund and cancellation policy, delivered digital products generally cannot be returned, but issues caused by the store are reviewed. Explain what happened and keep payment proof and delivery details.
Refund in progress is different from refunded. Follow order updates and support's explanation of the refund method. For general questions before purchase, visit Support.