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How SUB order tracking works

Every SUB order has a page with its status, support conversation and delivery. Here's what each status means, how to pay and upload proof, and what to do if something goes wrong.

Before you start

You need a SUB account. It keeps all your orders under "My orders", and every order has its own support conversation.

Paying

  1. After you complete the order, its page shows the amount and the transfer details.
  2. Transfer the exact amount with Vodafone Cash or InstaPay.
  3. Upload the transfer proof (a screenshot of the confirmation message or from your wallet app) and enter the number you sent from.

SUB never asks for passwords, OTP codes or card details in chat.

What each status means

  • Awaiting payment: transfer the amount and upload the proof so we can start.
  • Reviewing your transfer: support is confirming the money arrived.
  • Amount short: complete the rest and we start right away.
  • Payment confirmed: support is starting on your order.
  • Your order is in progress: support is working on it, and updates appear on the page.
  • Support is waiting for you: read the latest message in the conversation and reply so we can continue.
  • Your order was delivered: delivery details are on the page. If all is well, confirm receipt.
  • Order completed: all done, and you can leave a review.

If something goes wrong

  • The order feels late: write to support in that order's conversation.
  • You want to cancel: before paying, cancel it yourself from the order page. After paying and before fulfilment, write to support and we refund what arrived.
  • After delivery: digital products can't be returned after delivery unless the problem is on our side. Details in the refund and cancellation policy.

Can't find your order?

Orders appear in "My orders" once you sign in with the same email you ordered with. The order number is also in the emails you get about it. For more help, see Support.

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